Improve customer experience with generative AI-powered contact centers

Cloud is changing the way how call centers can accelerate innovation, uncover real-time insights from data quickly, and deliver impactful customer experiences at scale. In this session, discover how to use the new generative AI capabilities built into Amazon Connect to deliver immediate outcomes for your contact center. We dive deep into some of the key features such as Amazon Connect Contact Lens, enabling post-contact summarization for increased productivity, and Amazon Q in Connect, which provides you the ability to easily understand customer intent and deliver accurate responses based on data source inputs, all in real-time. At the end of this session, learn how these easy-to-build configuration tools enrich your cloud center solution capabilities and improve customer experience.

Speaker: Joely Huang, Senior Cloud Architect, AWS Professional Services