Amazon Connect thrives at five - A case for the omnichannel CCaaS offering

Read the Omida eBook to learn how Amazon Connect enables organizations to think differently about contact center technologies.

4 Evaluation essentials for personalizing and innovating your customer service

Find out whether your contact center has what it takes to exceed customer expectations in the 4 Evaluation Essentials for Personalizing Your Customer Service eBook. In it, you’ll find that intelligent

Enable contact center agents to work from wherever they need to be

Give your contact center the agility it needs by freeing your agents to work securely from wherever they need to be. In this new eBook, you’ll discover how to use fully managed AWS End User Computing

The total economic impact of Amazon Connect

Read the Total Economic Impact™ of Amazon Connect report to learn how Amazon customers reduced contact center costs and achieved greater ROI. Utilize the provided framework to evaluate the potential p

The total economic impact of Amazon Connect infographic

Improving service and reducing costs in contact centers

Modernize your customer experiences by introducing artificial intelligence and machine learning intelligence to your contact center. Now your customer teams can gain security, analytics, and storage w

Why contact center customers choose Amazon WorkSpaces and Amazon AppStream 2.0 deck

Contact center agents are the front-line to customer experience and customer satisfaction. Today, organizations around the world are looking to empower their contact center agents with the data, appli

Managing virtual contact centers and customer service remotely with Amazon Connect