Contact Center on AWS
Differentiate your organization by personalizing every customer service interaction, improving agent satisfaction, and enhancing visibility into important business metrics with a more intelligent contact center.
Machine Learning Powered Contact Center Agents
Amazon Connect can help your business ease customer frustrations and the burden on your contact center agents.
Amazon Connect thrives at five - A case for the omnichannel CCaaS offering
Read the Omida eBook to learn how Amazon Connect enables organizations to think differently about contact center technologies.
Machine Learning Powered Contact Centers with Amazon Connect
Learn how Amazon Connect uses the power of machine learning to elevate your customer experiences and improve contact center productivity.
4 Evaluation essentials for personalizing and innovating your customer service
Find out whether your contact center has what it takes to exceed customer expectations in the 4 Evaluation Essentials for Personalizing Your Customer Service eBook. In it, you’ll find that intelligent
Enable contact center agents to work from wherever they need to be
Give your contact center the agility it needs by freeing your agents to work securely from wherever they need to be. In this new eBook, you’ll discover how to use fully managed AWS End User Computing
The total economic impact of Amazon Connect
Read the Total Economic Impact™ of Amazon Connect report to learn how Amazon customers reduced contact center costs and achieved greater ROI. Utilize the provided framework to evaluate the potential p
The total economic impact of Amazon Connect infographic
Improving service and reducing costs in contact centers
Modernize your customer experiences by introducing artificial intelligence and machine learning intelligence to your contact center. Now your customer teams can gain security, analytics, and storage w
Why contact center customers choose Amazon WorkSpaces and Amazon AppStream 2.0 deck
Contact center agents are the front-line to customer experience and customer satisfaction. Today, organizations around the world are looking to empower their contact center agents with the data, appli
Managing virtual contact centers and customer service remotely with Amazon Connect