Machine Learning Powered Contact Centers with Amazon Connect

Learn how Amazon Connect uses the power of machine learning to elevate your customer experiences and improve contact center productivity.

  • Reach more customers with high-volume outbound communication across voice, SMS, and email
  • Find answers faster by using ML to automatically search customer phrases and questions
  • Automatically verify callers with digital voice prints, streamlining your customer experiences
Previous Flipbook
Amazon Connect thrives at five - A case for the omnichannel CCaaS offering
Amazon Connect thrives at five - A case for the omnichannel CCaaS offering

Read the Omida eBook to learn how Amazon Connect enables organizations to think differently about contact c...

Next Flipbook
4 Evaluation essentials for personalizing and innovating your customer service
4 Evaluation essentials for personalizing and innovating your customer service

Find out whether your contact center has what it takes to exceed customer expectations in the 4 Evaluation ...