Amazon Connect thrives at five - A case for the omnichannel CCaaS offering

When Amazon.com couldn’t find a contact center solution that met its substantial needs, it built one.

Customers liked it so much, they wanted one of their own. So, Amazon Connect was born. Today tens of thousands of customers use the same solution to support more than 10 million contact center interactions per day.

Read the Omida eBook to learn how Amazon Connect enables organizations to think differently about contact center technologies.

• Omnichannel capabilities for voice, chat, and messaging in one app to improve agent productivity
• Machine learning (ML)-)–powered capabilities such as intelligent chatbots and IVR experiences, real-time caller authentication, and real-time agent assistance
• A pay-as-you-go pricing model that lets customers scale the service up or down as needed