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Improve customer experience with analytics and ML powered contact centers (Level 300)

Your contact center is the biggest touchpoint between you and your customers, and every engagement can provide your team with powerful insights. In this session, we demonstrate the integration of Amazon Connect with AWS analytics and ML services, so you can use the self-service configuration tools to accomplish in days, instead of what would have taken you months to build. Learn how this end-to-end cloud center solution built on AWS allows you to surface valuable insights from every customer engagement including real-time churn predictions so you can improve your customer experience. Download slides »
Nelson Martinez, Senior Technical Account Manager, Productivity Apps, AWS
Melanie Li, Senior Technical Account Manager, Analytics, AWS
Partha Sarathi Sahoo, Senior Technical Account Manager, Analytics, AWS

Duration: 30mins