Delivering multimodal customer engagement in financial services (Level 100)

The widespread adoption of mobile services, new digital native market entrants, adapting to generational shifts, and critical industry requirements on regulatory compliance make it challenging for financial services institutions to deliver a personalized, consistent and seamless customer experience from different channels. This session showcases how you can easily build a multimodal customer experience with AWS AI and machine learning. Learn how to create the personalized mobile, web and text-first activated experiences for both inbound and outbound customer engagement, by leveraging contextualized data while maintaining a single conversation across touchpoints. Download slides »
Speakers:
Akash Jain, Head - FSI GTM Solutions Architect, APJ, AWS
Rahul Kulkarni, Senior Partner Solutions Architect, AWS India

Duration: 30mins