Improve customer experience with generative AI and ML based sentiment analysis

Many organizations are trying to extract insights from customer interactions across multiple channels to elevate the customer experience but face challenges including scattered content and data silos. This session showcases how to architect an intelligent omni-channel customer engagement platform on AWS. The session provides step by step guidance how to gather, process, and respond to your customer feeds from the omni-channel sources. Through this architectural framework that includes analytics, generative AI and ML solutions, we showcase how to engage your customers in new and better ways, enabling you to deliver what really matters to your customers, improve their experience and boost customer lifetime value. Download slides », Download demo »

Speaker: Hariharan Suresh, Senior Solutions Architect, AWS