By leveraging out-of-the-box machine learning services, learn how AWS is improving customer support functions and call centers by automating conversation transcriptions of record to text log files, analyzing logs to generate accurate conversation flows and creating engaging real-interaction chatbots within a day. Generating these conversation flows helps increase customer satisfaction, automate recurrent calls previously operated by employees, and provide the quickest resolution time for frequent customer’s issues.
AWS services: Amazon Lex, Amazon Transcribe
Charles Crouspeyre, Prototyping Lead, ASEAN, AWS
Mirash Gjolaj, Prototyping Architect, AWS