Build dynamic questioning in customer interactions

Customer interactions today are in multiple formats such as audio, text, video, and more. However, many organizations are still gathering and consolidating vital customer information in traditional ways that can be tedious and error-prone. This session showcases the use of generative AI tools on AWS to quickly build a real-time questioning solution to facilitate customer interactions. Find out how this solution enables users in your organization to ask the right questions in the right sequence from on-going conversations, ensuring comprehensive coverage in a single call, regardless of prior knowledge or experience. Discover how to ensure a seamless data collection from your customers’ interactions, improving engagement and freeing up resources for more strategic initiatives.

Speakers: 
Xin Chen, Senior Cloud Architect, AWS Professional Services
Bin Liu, Senior Cloud Architect, AWS Professional Services