Improving service and reducing costs in contact centers

December 7, 2021

It’s time to leave behind the challenges of legacy contact centers—long wait times, misdirected calls, and resolution delays. Instead, deploy the power of machine learning and give customers the solutions they need.


Read the e-book to learn how you can leverage AWS AI services to:

  • Reduce costs with self-service technologies
  • Increase agent productivity by reducing call volume
  • Identify business improvement opportunities by capturing better interaction data
  • Establish proficient call centers and create great customer experiences

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Trackling our world's hardest problems with machine learning
Trackling our world's hardest problems with machine learning

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The machine learning journey
The machine learning journey

Businesses have the opportunity to unlock significant value across the organization with the help of machin...