Improving customer experience using Amazon Connect with data analytics and ML

Driving efficiency across customer interactions from call center requires analysis of data that is generated from conversations. In this session, we dive deep into how Amazon Connect and the wider AWS ecosystem of data and analytics services can deliver better customer experiences and valuable insights. We showcase how you can create dashboards to analyze call quality, perform advanced analytics by tapping into contact center data, and empower agents by ingesting data to solve customer concerns.
Speaker: Sumit Patel, Solutions Architect, AWS
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Improving customer experience using Amazon Connect with data analytics and ML

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