The total economic impact of Amazon Connect

How Amazon Connect helped achieve 241% ROI with cloud solutions

Read the Total Economic Impact™ of Amazon Connect report to learn how Amazon customers reduced contact center costs and achieved greater ROI. Utilize the provided framework to evaluate the potential positive financial impact of Amazon Connect for your organization. Discover how Amazon Connect has helped customers:

  • Improve call routing to handle fewer calls
  • Improve connections for fast and effective resolutions
  • Simplify management
  • Boost customer experience (CX)

Bring your contact center customer experiences into the future with intelligent technology solutions developed by AWS.

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Managing virtual contact centers and customer service remotely with Amazon Connect
Managing virtual contact centers and customer service remotely with Amazon Connect

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Improving service and reducing costs in contact centers
Improving service and reducing costs in contact centers

Modernize your customer experiences by introducing artificial intelligence and machine learning intelligenc...