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Builders Zone - Multilingual omnichannel contact center

Published Date

Language barriers between a customer and agent can be a challenge for any contact centre. In this session, we show how to automatically translate chat conversations between users in real-time, in the preferred language across different channels, allowing for a better customer experience.

AWS services: Amazon Comprehend, Amazon Transcribe, Amazon Translate

Speakers:
Gaurav Sahi, Senior Manager, Solutions Architect, AISPL
Jackysh Bangera, Solutions Architect, AISPL

Download slides, demo 1, demo 2 and demo 3