Builders Zone - Improving call center efficiency & omnichannel customer experience with AWS QnA bot

March 10, 2022

Find out how to build an interactive and smart QnA bot. The AWS QnABot is an open source, multi-channel, multi-language conversational chatbot built on Amazon Lex that responds to your customer’s questions, answers, and feedback. Without programming, the AWS QnABot solution allows customers to quickly deploy self-service conversational AI on multiple channels including their contact centers, web sites, social media channels, SMS text messaging, or Amazon Alexa.

AWS services: Amazon Lex, Amazon Kendra, Amazon Comprehend, Amazon Polly, Amazon Translate, Amazon Connect

Speakers:
Nieves Garcia, APJ AI/ML Business Development, Public Sector, AWS
Melwin Pais, Senior Solutions Architect, AWS

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