Improving service and reducing costs in contact centers

It’s time to leave behind the challenges of legacy contact centers—long wait times, misdirected calls, and resolution delays. Instead, deploy the power of machine learning and give customers the solutions they need.


Read the e-book to learn how you can leverage AWS AI services to:

  • Reduce costs with self-service technologies
  • Increase agent productivity by reducing call volume
  • Identify business improvement opportunities by capturing better interaction data
  • Establish proficient call centers and create great customer experiences

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Seven reasons why your enterprise needs intelligent search
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Q&A Choosing the right compute infrastructure for machine learning
Q&A Choosing the right compute infrastructure for machine learning

How to optimize your machine learning infrastructure