Create smarter bots with intelligent search and improve customer satisfaction (Level 200)
Customer service conversations typically revolve around one or more topics and contain related questions. Answering these questions seamlessly is essential for a good conversational experience. In this session, learn how you can build an intelligent bot with Amazon Lex and integrate it with Amazon Kendra. Amazon Kendra provides you with a highly accurate and easy-to-use enterprise search service powered by machine learning. It offers a more intuitive way to search—using natural language—and returns more accurate answers. You simply point Amazon Kendra at your content, and Amazon Kendra indexes the content to provide the answers. With this solution, customers get a response right away, and support staff can focus on solving problems and improving customer satisfaction.
Sara van de Moosdijk, ML Specialist Solutions Architect, AWS