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Modernize your CX innovation with ML-powered Amazon Connect

March 22, 2022

Customer experience remains one of the most important strategic measurements for organizational performance but keeping pace with customer behavior can be challenging. Amazon Connect is a simple to use, cloud-based contact centre service that makes it easy for any business to deliver engaging customer service interactions. Using the Amazon Connect integration with the machine learning services on AWS, you can use self-service configuration tools to accomplish in days what would often have taken months. In this session, learn how embedding AWS ML technologies into a cloud contact centre solution helps modernize and drive operational advances.

Speaker: Sumit Patel, Solutions Architect, AWS

Download slides, demo 1, demo 2, demo 3, demo 4, demo 5 and demo 6

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